We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at monicca.ahmed@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at monicca.ahmed@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at monicca.ahmed@gmail.com.

Refund & Return Policy

Last updated: August 26, 2026

At Trackely, we create digital productivity tools designed to help you organize your habits, tasks, and progress.

Because our products are digital and delivered electronically, we generally do not accept returns or refunds once a product has been downloaded or accessed.

Digital Products

All Trackely products are delivered digitally. There is no physical product to return.

Once your purchase has been completed and the digital files or download access have been provided, the order is generally considered final.

Before You Purchase

Please make sure your device and software meet the requirements shown on the relevant product page before completing your purchase.

Trackely products are designed to work with Google Sheets and Microsoft Excel 2016 or later, as specified on the relevant product page.

If you are unsure whether a product will work for you, please contact us before purchasing.

Technical Issues

If you experience a genuine technical problem with your Trackely product, please contact us at:

monicca.ahmed@gmail.com

Please include:

• Your order information
• A description of the problem
• Screenshots or a short video, if applicable

We will review the issue and do our best to provide a solution, replacement file, or appropriate assistance where possible.

Download or Access Issues

If you have completed your purchase but cannot access or download your Trackely product, please contact us at monicca.ahmed@gmail.com.

We will help you resolve the access issue and provide the necessary instructions or files where appropriate.

Duplicate Purchases

If you accidentally purchase the same digital product more than once, please contact us as soon as possible at monicca.ahmed@gmail.com.

Duplicate purchases will be reviewed on a case-by-case basis.

Refund Requests

Refund requests for digital products are reviewed individually.

Because digital products cannot be physically returned, refunds are generally not available once a product has been downloaded or accessed.

However, if you experience a significant technical issue that we are unable to resolve, please contact us so we can review your situation and determine an appropriate solution.

Where a refund is approved, it will normally be issued to the original payment method. Processing times may vary depending on your payment provider or financial institution.

Contact Us

If you have any questions about this policy or your purchase, please contact us:

Trackely
Email: monicca.ahmed@gmail.com