Refund policy
Refund & Return Policy
Last updated: August 26, 2026
At Trackely, we create digital productivity tools designed to help you organize your habits, tasks, and progress.
Because our products are digital and delivered electronically, we generally do not accept returns or refunds once a product has been downloaded or accessed.
Digital Products
All Trackely products are delivered digitally. There is no physical product to return.
Once your purchase has been completed and the digital files or download access have been provided, the order is generally considered final.
Before You Purchase
Please make sure your device and software meet the requirements shown on the relevant product page before completing your purchase.
Trackely products are designed to work with Google Sheets and Microsoft Excel 2016 or later, as specified on the relevant product page.
If you are unsure whether a product will work for you, please contact us before purchasing.
Technical Issues
If you experience a genuine technical problem with your Trackely product, please contact us at:
Please include:
- Your order information
- A description of the problem
- Screenshots or a short video, if applicable
We will review the issue and do our best to provide a solution, replacement file, or appropriate assistance where possible.
Download or Access Issues
If you have completed your purchase but cannot access or download your Trackely product, please contact us at monicca.ahmed@gmail.com.
We will help you resolve the access issue and provide the necessary instructions or files where appropriate.
Duplicate Purchases
If you accidentally purchase the same digital product more than once, please contact us as soon as possible at monicca.ahmed@gmail.com.
Duplicate purchases will be reviewed on a case-by-case basis.
Refund Requests
Refund requests for digital products are reviewed individually.
Because digital products cannot be physically returned, refunds are generally not available once a product has been downloaded or accessed.
However, if you experience a significant technical issue that we are unable to resolve, please contact us so we can review your situation and determine an appropriate solution.
Where a refund is approved, it will normally be issued to the original payment method. Processing times may vary depending on your payment provider or financial institution.
Contact Us
If you have any questions about this policy or your purchase, please contact us:
Trackely
Email: monicca.ahmed@gmail.com